Terms of Use
Last Update: October 2nd, 2023
Acceptance of the Terms
The following terms and conditions, (these “Terms”) are entered into by and between you and Turbo Relief, LLC (“Turbo Relief”, “Company,” “we,” “us” or “our”). These Terms govern your access to and use of ourwebsite, https://www.turbobo.co (the “Site”), and your purchase or use of products or services offered by us, whether through the Site or otherwise (collectively and together with the Site, the “Services”). Please read these Terms carefully. By accessing, browsing or otherwise using the Services or by clicking to accept or agree to the Terms when this option is made available to you, you (1) acknowledge that you have read and understood these Terms, (2) represent and warrant that you meet all of our eligibility requirements for using the Services as described in these Terms, and (3) accept and agree to be bound by these Terms, including any other terms and policies applicable to the Services that are incorporated herein by reference, including Turbo Relief’s Privacy Policy which is also available on our website. If you are using the Services on behalf of an entity, you are agreeing to these Terms for that entity and are representing to us that you have the authority to bind that entity to these Terms (in which case “you” will refer to that entity). If you do not accept these Terms or do not satisfy the eligibility requirements set forth below, you may not access or use the Services. In addition to these Terms, your use of the Services may also be subject to specific terms applicable to a particular Service (“Additional Terms”). To the extent that there is an express conflict between these Terms and any Additional Terms you and the Company have agreed to in connection with any Services, the Additional Terms shall govern with respect to the conflict.
Privacy Policy
Your use of, and participation in, the Services offered by the Company is subject to the terms set forth in our privacy policy located at https://turbobo.co/pages/privacy. Our Privacy Policy details how we collect and use your information. Please review the Privacy Policy carefully before agreeing to
these Terms.
We reserve the right to update and revise these Terms at any time and at our sole discretion. We’ll make sure to also change the “Last Updated” date at the top of this page so you can tell if these Terms have changed since your last visit. Any such changes are effective immediately when we post them and apply to all access to and use of the Services thereafter. Your continued use of the Services after any changes to these Terms constitutes your acceptance of the Terms, as updated, so please review these Terms regularly.
Access to Services
By accessing the Services, you warrant that:
i. You are legally capable of entering into binding contracts;
ii. All registration information you submit is truthful and accurate;
iii. You will maintain the accuracy of such information;
iv. You are at least 18 years of age or you are at least 13 years of age and a parent or guardian knows of, consents to, and is
supervising your access to and use of the Services and
v. Your use of the Services does not violate these Terms or any applicable law or regulation.
Access to Services; Account Registration
To access certain Services and to save your user preferences, such as your order history, you must register with the Site and create a user account (“Account”). If you create an Account, you are solely responsible for any activity that occurs through your Account. In order for us to provide the best possible service, you agree to provide us with complete, accurate, and updated information for your Account at all times. You agree that all information that you submit upon creation of your Account is accurate and truthful and you have the right to provide the information to the Site.
If any information is incorrect or outdated, it can lead to errors or delays, for which we will not be responsible. You should not share your Account information. You should not use another person’s Account or registration information for the Services and shall not do so without the Account owner’s permission. Similarly, no one else should be able to use your Account without permission. You are solely responsible for keeping your Account and Account password secure and for any consequence resulting from your failure to do so. You should never publish, distribute, or post login information for your Account. We have the right to disable your Account or prohibit the use of any particular username, password or other identifier, whether chosen by you or provided by us, at any time, at our sole discretion, and for any or no reason, including if, in our opinion, you have violated any provision of these Terms. You can always delete your Account by emailing us at [ ]
Payment Processer; Third Party Service Provider
We use Shopify to process payments for purchases made using the Services. In the course of your use of the Services, Shopfiy may receive credit card information from you. In addition, Shopify may receive updated credit card information from your credit card issuer in order to prevent your payment from being interrupted by an outdated or invalid card. This disbursement of the updated credit card information is provided to Shopify at the sole election of your credit card issuer. Your credit card issuer may give you the right to opt-out of the update service. Should you desire to do so, please contact your credit card issuer for more information. We are not responsible for any fees or other charges incurred due to payments made using the Services.
Merchandise
The Site may provide listings, descriptions, and images of goods and services available for purchase (“Products”). Such Product listings, descriptions, and images may be prepared by third parties. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions, or images (including any features, specifications, and prices contained on the Site). Such information and the availability of any Product are subject to change at any time without notice. We have made efforts to accurately display the attributes of Products, including the applicable colors. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect actual product color or finish. In addition, certain weights, measures, and similar descriptions are approximate and are for convenience only. We sell Products that may be used by or come in contact with children. Turbo Relief is not responsible for and shall not be liable to you for content on the Site that you find to be offensive, indecent, or objectionable. Turbo Relief is not responsible for and cannot guarantee the performance of goods and services provided by third parties. While our goal is to provide accurate information, Product packaging and material may contain more and/or different information than that provided on the Site, including the product description and other information. Always read labels, warnings, directions, and other information provided with the Product before using the Product. For additional information about a Product, please contact the manufacturer. If you find a Product is not as described, your sole remedy is to return it in unused condition (excluding Products that are not eligible for return), in accordance with Turbo Relief’s return policy (see below). It is your responsibility to ascertain and obey all applicable local, state, federal, and foreign laws (including minimum age requirements) regarding the purchase, possession, and use of any Product.
Order Acceptance and Billing
You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. All billing information you provide to us must be truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms of Use and may result in the cancellation of your order, in addition to all other legal remedies. Prior to accepting an order, we may also request additional information from you. Verification of information may be required prior to the acknowledgment or completion of any purchase. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment accounts) has been charged, we will issue a credit to your credit card (or other applicable payment accounts) in the amount of the charge. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Turbo Relief may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Product(s) you order, as well as all shipping and handling charges and applicable taxes. You will not be charged for most orders until the order has shipped. Turbo Relief reserves the right, at our sole discretion and without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. Turbo Relief also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms, a “Dealer” or “Reseller” is defined as a user of the Service who is purchasing or intending to purchase any Product(s) from Turbo Relief for the purpose of engaging in a commercial sale of the same Product(s) to a third party.
Pricing Information; Availability
The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. We reserve the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Turbo Relief. Turbo Relief may, at its sole discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
Promotional Codes
Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice and at our sole discretion. We also reserve the right to impose conditions on the offering of any promotional code.
Changing Fees and Charges
We may at any time and from time to time, in our sole discretion, change the fees and charges, or add new fees and charges, in relation to any of the Services. We may also at any time and from time to time, in our sole discretion, change or remove any of the pricing models in place.
Cancellations by the Company
We may suspend or terminate your use of the Services for any reason and at our sole discretion, including for example as a result of your fraud or breach of any obligation under these Terms or your violation of any law. Such termination or suspension may be immediate and without notice.
WARRANTY
Seller agrees that any merchandise delivered hereunder found to be defective in material or workmanship will be repaired or replaced by the Seller without additional charge for the merchandise. This warranty is made in lieu of any other warranties or conditions including merchantability or fitness for a particular purpose. The remedies under this warranty is made in lieu of any other warranties or conditions including merchantability or conditions and waives any other warranties conditions expressed or implied. All claims for damaged or defective material must be made within 3 days and we are limited to the purchase price of the materials sold or the replacement thereof at our option. We are not responsible for extra costs, indirect damages or consequential damages.Buyer assumes all risk and liability with respect to results obtained by the use of such merchandise whether used alone or in a combination with other products. No claims of any kind whatsoever, whether based on breach of warranty, the alleged negligence of seller, or otherwise, with respect to merchandise delivered or for failure to deliver any merchandise shall be greater in amount than the purchase price hereunder of the merchandise in respect of which damages are claimed; and failure of buyer to give written notice claim within 14 days after delivery of merchandise shall constitute a waiver of buyer of all claims with respect to such merchandise.
RETURNED GOODS
Stock items, in original units or full packages will be accepted for credit or exchange when returned in unused, new condition within 7 days of purchase. The buyer must reach out to our support team (info@turbobo.co) prior to returning their purchased products with an explanation in order to receive a return authorization code to be eligible for a full refund or credit.